Our Warranty and other policies

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We at The Great Auto Paint are committed to providing you with the highest standards of craftsmanship and customer satisfaction. To assure you of our dedication to quality, we are proud to offer this Lifetime Warranty on our body repair and paint services:

Coverage Includes:

• Paint Work: Our paint jobs are warranted against peeling, cracking, or excessive fading due to our workmanship.
• Body Repairs: Repairs are covered against structural failure or reoccurrence of the original damage due to our repair process.
• Welding: Welds are guaranteed to remain intact and not fail under normal usage.
• Rust Repair: Areas where we performed rust repair are warranted against rust re-emergence at the repair site.

What This Warranty Covers:

• Labor: We will cover all labor costs associated with repairing any covered defect.

Conditions:

• This warranty applies to the original owner of the vehicle and is non-transferable.
• The vehicle must be used under normal operating conditions and maintained according to the manufacturer’s recommendations.
• This warranty does not cover:
  • Damage due to accidents, vandalism, theft, or environmental conditions after the repair.
  • Normal wear and tear.
  • Damage due to improper use, abuse, neglect, or inadequate maintenance.
  • Cosmetic issues like minor scratches, chips, or dents acquired after the repair.

Claim Process:

• To make a claim, contact us  at thegreatautopaint316@gmail.com within 30 days of 

By honoring this Lifetime Warranty, The Great Auto Paint commits to standing behind our work for as long as you own your vehicle, ensuring your peace of mind and satisfaction. 

Purpose: To ensure the financial stability of the bodyshop and to manage inventory and cash flow effectively, we require prepayment for parts before initiating repair work.

Policy Details:
Prepayment Requirement:

• Parts Only: Customers are required to pay the full cost of all necessary parts before any repair work begins.
• Labor and Additional Services: Payment for labor and any additional services can be arranged post-service according to our standard payment terms.
• Repairs lower than $300 (that involve ordering parts) are asked to pay in full upfront. 

Estimation and Quote:

• A detailed estimate will be provided to the customer, breaking down the costs for parts, labor, and any other services required.
• The quote will specify the total amount for parts that needs to be prepaid.

Payment Method:

• Payments can be made via:
  • Check
  • Credit/Debit Card
  • Bank Transfer
• Payments must be cleared before parts are ordered or work begins.

Parts Ordering:

• Once payment for parts is received, the bodyshop will order the necessary parts. 
• Customers will be informed of the expected delivery time of parts.

Work Commencement:

• Work on the vehicle will only begin once all parts are available in the shop. 
• Any delay in parts delivery will be communicated to the customer.

By implementing this policy, we aim to maintain a sustainable business model while providing transparency to our customers regarding the cost and process of vehicle repairs.

Bodyshop Repair Estimate Policy
Purpose:This policy is designed to clarify the terms under which repair estimates are provided, detailing how they may change and their validity period.
Policy Details:

Preliminary Estimates:

• Subject to Change: All repair estimates are preliminary and based on visible damage at the time of inspection. The actual cost may vary if additional damage or complications are discovered during the repair process.
• Further Damage: If further damage is found once the vehicle is disassembled or during the repair process, the customer will be notified, and an updated estimate will be provided. The customer must approve any additional work in writing before proceeding.

Validity of Estimates:

• Expiration: All preliminary estimates issued by our bodyshop expire 30 days after the date of issue. This ensures that estimates reflect current costs and parts availability.
• Reevaluation: After 30 days, the vehicle must be re-inspected, and a new estimate will be provided, which may differ from the original due to changes in labor or parts costs, or further damage discovered.

Estimate Revision:

• Should the scope of work change, whether due to additional damage, customer request for different services, or any other reason, a revised estimate will be prepared and must be approved by the customer before continuing with the repair.

Customer Notification:

• Customers will be informed at the time of the initial estimate that:
  • Estimates are not final until all damage is assessed.
  • They will be notified if the repair cost exceeds the original estimate by more than a specified percentage (e.g., 10%).
  • All changes will be documented and communicated in writing.

Approval for Additional Work:

• No additional work beyond the scope of the original estimate will commence without explicit written approval from the customer, detailing the new costs and work required.

Payment Policy in Relation to Estimates:

• Payment for any work done, including additional work due to discovered damage, will be in accordance with our payment policies for labor and parts. 
• If the cost exceeds the original estimate, payment for the additional amount will be due upon completion of the work, unless otherwise agreed.

Warranty and Liability:

• The bodyshop is not liable for underestimations due to hidden damage not visible during the initial inspection. However, we commit to transparency and will only proceed with customer consent for additional repairs.

By following this policy, we aim to provide accurate and transparent repair estimates while maintaining the flexibility to address unforeseen issues as they arise, ensuring customer satisfaction and trust in our service.