Our Warranty and other policies

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We at The Great Auto Paint are committed to providing you with the highest standards of craftsmanship and customer satisfaction. To assure you of our dedication to quality, we are proud to offer this Lifetime Warranty on our body repair and paint services:

Coverage Includes:

• Paint Work: Our paint jobs are warranted against peeling, cracking, or excessive fading due to our workmanship.
• Body Repairs: Repairs are covered against structural failure or reoccurrence of the original damage due to our repair process.
• Welding: Welds are guaranteed to remain intact and not fail under normal usage.
• Rust Repair: Areas where we performed rust repair are warranted against rust re-emergence at the repair site.

What This Warranty Covers:

• Labor: We will cover all labor costs associated with repairing any covered defect.

Conditions:

• This warranty applies to the original owner of the vehicle and is non-transferable.
• The vehicle must be used under normal operating conditions and maintained according to the manufacturer’s recommendations.
• Warranty claims must be made directly to The Great Auto Paint and not through third parties or insurance companies for claims after the initial repair.
• This warranty does not cover:
  • Damage due to accidents, vandalism, theft, or environmental conditions after the repair.
  • Normal wear and tear.
  • Damage due to improper use, abuse, neglect, or inadequate maintenance.
  • Cosmetic issues like minor scratches, chips, or dents acquired after the repair.

Claim Process:

• To make a claim, contact us  at thegreatautopaint316@gmail.com within 30 days of discovering the issue.
• We will require proof of the original repair, including the date of service.
• Our team will inspect the vehicle to determine if the issue falls under this warranty.

Limitation of Liability:

• This warranty is the sole and exclusive remedy for any claims against The Great Auto Paint related to the repair work performed. We will not be liable for any indirect, special, incidental, or consequential damages.

Termination:

• This warranty will terminate if the vehicle is sold or if repairs are performed by another facility on the warranted work without our prior consent.

By honoring this Lifetime Warranty, The Great Auto Paint commits to standing behind our work for as long as you own your vehicle, ensuring your peace of mind and satisfaction. 

Effective Date: This warranty begins on the date of the completed repair service and is valid for the lifetime of your ownership.

Purpose: To ensure the financial stability of the bodyshop and to manage inventory and cash flow effectively, we require prepayment for parts before initiating repair work.

Policy Details:
Prepayment Requirement:

• Parts Only: Customers are required to pay the full cost of all necessary parts before any repair work begins.
• Labor and Additional Services: Payment for labor and any additional services can be arranged post-service according to our standard payment terms.
• Repairs lower than $300 (that involve ordering parts) are asked to pay in full upfront. 

Estimation and Quote:

• A detailed estimate will be provided to the customer, breaking down the costs for parts, labor, and any other services required.
• The quote will specify the total amount for parts that needs to be prepaid.

Payment Method:

• Payments can be made via:
  • Check
  • Credit/Debit Card
  • Bank Transfer
• Payments must be cleared before parts are ordered or work begins.

Parts Ordering:

• Once payment for parts is received, the bodyshop will order the necessary parts. 
• Customers will be informed of the expected delivery time of parts.

Non-refundable Deposit:

• The payment for parts is considered a non-refundable deposit due to the custom nature of parts ordered. However, if the parts are returned unused due to customer cancellation before installation, a partial refund might be considered, subject to a restocking fee and return shipping costs.

Work Commencement:

• Work on the vehicle will only begin once all parts are available in the shop. 
• Any delay in parts delivery will be communicated to the customer.

Changes in Repair Scope:

• If additional parts are needed during the repair process, further prepayment for those parts will be required before proceeding, depending on the cost of the part. If additional parts do not exceed 50% of the original amount cost, the shop will cover the remainder until the final bill is invoiced upon delivery. 

Cancellation Policy:

• If a customer cancels their repair order after parts have been ordered but before installation, they are responsible for covering any costs associated with the parts, including restocking or return fees.

Exceptions:

• Exceptions to this policy may be made at the discretion of the bodyshop management for long-term customers or in special circumstances, documented on a case-by-case basis.

Acknowledgment:

• Customers must acknowledge this policy by signing the repair estimate or agreement form before any work or parts ordering begins.

By implementing this policy, we aim to maintain a sustainable business model while providing transparency to our customers regarding the cost and process of vehicle repairs.

Bodyshop Repair Estimate Policy
Purpose:This policy is designed to clarify the terms under which repair estimates are provided, detailing how they may change and their validity period.
Policy Details:

Preliminary Estimates:

• Subject to Change: All repair estimates are preliminary and based on visible damage at the time of inspection. The actual cost may vary if additional damage or complications are discovered during the repair process.
• Further Damage: If further damage is found once the vehicle is disassembled or during the repair process, the customer will be notified, and an updated estimate will be provided. The customer must approve any additional work in writing before proceeding.

Validity of Estimates:

• Expiration: All preliminary estimates issued by our bodyshop expire 30 days after the date of issue. This ensures that estimates reflect current costs and parts availability.
• Reevaluation: After 30 days, the vehicle must be re-inspected, and a new estimate will be provided, which may differ from the original due to changes in labor or parts costs, or further damage discovered.

Estimate Revision:

• Should the scope of work change, whether due to additional damage, customer request for different services, or any other reason, a revised estimate will be prepared and must be approved by the customer before continuing with the repair.

Customer Notification:

• Customers will be informed at the time of the initial estimate that:
  • Estimates are not final until all damage is assessed.
  • They will be notified if the repair cost exceeds the original estimate by more than a specified percentage (e.g., 10%).
  • All changes will be documented and communicated in writing.

Approval for Additional Work:

• No additional work beyond the scope of the original estimate will commence without explicit written approval from the customer, detailing the new costs and work required.

Payment Policy in Relation to Estimates:

• Payment for any work done, including additional work due to discovered damage, will be in accordance with our payment policies for labor and parts. 
• If the cost exceeds the original estimate, payment for the additional amount will be due upon completion of the work, unless otherwise agreed.

Warranty and Liability:

• The bodyshop is not liable for underestimations due to hidden damage not visible during the initial inspection. However, we commit to transparency and will only proceed with customer consent for additional repairs.

Documentation:

• All estimates, revisions, and approvals will be documented and kept on file. Customers will receive copies of all documents related to their repair.

Acknowledgment:

• Customers must acknowledge this policy by signing the repair estimate or agreement form before any work begins.

By following this policy, we aim to provide accurate and transparent repair estimates while maintaining the flexibility to address unforeseen issues as they arise, ensuring customer satisfaction and trust in our service.